Refund Policy

At GetWellDepot, our priority is to ensure you receive your order in proper condition. Please review our Refund Policy carefully, as it works in conjunction with our Shipping Policy and Return & Replacement Policy.
 
Refund Eligibility
Refunds are only issued in cases where:
  • An order is canceled before shipment.
  • A product cannot legally be shipped to your address due to state or local restrictions.
  • A replacement item is not available for a verified defective or damaged product.

Refunds are not available for:

  • Products that have been opened, used, or consumed.
  • Products returned without prior authorization.
  • Dissatisfaction with product effects or results (effects vary by individual).
Refund Process
  • If eligible, refunds will be processed back to the original payment method.
  • Refunds are typically issued within 5–10 business days of approval, but may vary depending on your financial institution.
  • If your order was paid with store credit, any approved refund will be reissued as store credit.
Non-Refundable Fees
  • Shipping fees are non-refundable once an order has shipped.
  • If a package is returned after leaving our facility, a 15% restocking fee and return label fee will apply.
  • If the order was shipped with a signature waiver, refunds will not be issued for lost or stolen packages once marked “Delivered” by the carrier.
How to Request a Refund?
To request a refund, please email support@getwelldepot.com with the following:
  • Your order number
  • The email address used to place the order
  • A detailed explanation of your request
  • Supporting documentation (such as photos, if applicable)

Our customer support team will review your request and notify you if a refund is approved or denied.

Important Notes
  • Refunds are issued at the discretion of GetWellDepot once all documentation is received and verified.
  • By placing an order with GetWellDepot, you agree to the terms outlined in this Refund Policy, as well as our Shipping Policy and Return & Replacement Policy.

For questions regarding refunds, please contact us at:

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